Frequently asked questions...

 

Here are a few FAQ's. 

If you have any questions not covered below then please give us a call and we will be happy to answer them.

 

1 - Do I need to have the Kennel Cough vaccine for my dog?

It is not a requirement to have your dog vaccinated against Canine infectious tracheobronchitis (Commonly known as Kennel Cough) when staying with us. However, we do strongly recommend that you do. Please be aware that this should be done well before you dog stays with us. Ideally we recommend that the vaccine (a nasal spray) is administered 4 weeks prior to the stay. Due to the long incubation period for this condition without any symptoms being evident then any less than a few weeks can mean that your dog (if they are infected) may still be contagious for a period after the vaccine is given . We are aware that many vets will quote much shorter periods before staying in kennels. We do reserve the right to refuse to admit your dog if we believe that the risk is too high or the period from administering the vaccine is too short. If you have any questions or doubts then please give us a call.

 

2 - What vaccinations does my pet need?

DOG - Must have the following : DHP (Distemper, Hepatitus, Parvovirus), Either L2 or L4 (Leptospirosis). We also accept Titre tested dogs (still require L2 or L4)

CAT - Must have the following : Feline Enteritis, Feline Influenza, Feline Leukaemia, Feline Chlamydophilosis 

We do reserve the right to refuse to admit your pet if the vaccinations are NOT up to date. This protects your pet from risk of infection they are not covered. Please ensure you have vaccinations and boosters administered by your vet in plenty of time before they stay with us. If you have any questions or doubts then please give us a call.

 

3 - What food do you supply?

We supply suitable foods for your pet that has been carefully chosen to be fully compatible with their regular diet to avoid upset tummies. We do ask that you bring your own food for pets that are on prescription, raw or puppy / kitten diets. Please ensure that you bring enough food to last the duration of the stay along with any special feeding requirements.

 

DOG DRY

• Simpsons - Chicken and Rice
• Simpsons - Chicken and Potato (Grain Free)

DOG WET

• Forthglade - Turkey / Duck / Lamb (Grain Free)
• Butchers - Tripe recipe
• Chappie Original

 

CAT DRY

• Taste of the Wild - Venison & Salmon  (Grain Free)
• Premium Chicken & Rice kibble

CAT WET

• Whiskas Pouches - Various in Jelly
• Felix Pouches - Various in Jelly

In all cases above we may substitute alternative foods with similar nutritional values, flavours or brands subject to supply as required.

 

4 - Do you administer medication?

We are happy to administer any medications needed such as tablets, creams, drops etc. Please remember to bring them with you and a type-up of how you normally administer them to your pet. Please also state roughly what times of the day you do this.

Unfortunately we are unable to give any injections.

 

5 - Do you offer bookings online?

Currently we do not offer direct online bookings. This is because we believe that we can offer a better service by talking to our customer directly. This ensures all information required for you pets stay is accurately captured.

 

6 - Do we need to book in advance to view the Kennels or Cattery?

You are more than welcome to come and have a look around the kennels and cattery. Please call us to make an enquiry and to book a viewing appointment. This ensures we have a member of the kennel team available to show you round and answer any questions you may have. 

 

7 - Do we need to bring any food, toys, bedding or treats for our pet?

During the COVID-19 pandemic : Please do not bring anything from your home for your pet. We have everything your pet will need during his / her stay. We have a variety of suitable foods for your pet that caters for the vast majority of needs. However, if your pet has special dietary needs then it is normal for you to supply enough for the duration of the stay. You do not need to supply any bedding as we have plenty that will suit your pet. To help your pet settle in you can bring something familiar from home such as a small blanket or toy. Please do not bring too much as we cannot store it or guarantee to return it. We also have variety of treats for both dogs and cats.

 

8 - GDPR privacy policy - what information do to you hold?

Rushden Boarding Kennels Ltd will only hold data relating to the customer / pet owner, their emergency contact and their pet’s details. This will only be used in connection with bookings, in an emergency, news letters or special offers. All data held is destroyed if we have had no contact with you for 12 months or any time at your request. Any data held will not be provided to any other person or business except as required by law. 

 

9 - Do you have a social media presence?

We do not post on social media. There are several reasons for this. Primarily it is for security reasons for our customers. For example, we would not want to post any pictures of any pets as this could highlight that you may be away on holiday and that your property is potentially empty, alternatively it could be that the animal is a rare and valuable animal and this could encourage criminal behaviour. We have also been targeted in the past (as many individuals and businesses have) with trolls, vile, untrue messages and even threats. These platforms make it virtually impossible to defend yourself in these situations. Therefore we do not participate. If anyone ever has any questions or issues with us then we are more than happy to talk about those issue directly with them. We operate an open and transparent policy.

 

10 - Cookie Policy. 

Rushden Boarding Kennels Ltd main website (rbkennels.co.uk) does not use cookies. However, there may be additional content or links that may use cookies. Please see their links to see their cookie policy.